Connect With Nature Guarantee:

We are a small, made to order business - which means we don't hold any inventory because most of our products are customized just for you. When you place your order, we will get to work producing it with our production partner.

For this reason, we do not offer refunds except on a case by case basis (see below).

We guarantee the quality of our products and you, the customer, come first. If you're not satisfied, we want to make it right, so please contact us and we'll work with you to resolve your issues.

Here's how you can submit a customer service request for damaged or mis-delivered items.

Whenever possible, it's a good idea to record an unpacking video from any store. A video is the best evidence that any damage is not your fault. Pictures are also good for most cases.

  1. Damage - 7 days - Replacement Or Refund:
    If an item arrives damaged, get in touch at support@outdoorinspirationz.com within 7 business days. If you can prove your case, we'll replace it free of charge or refund your purchase price. You do not need to send it back.
  2. Defect - 30 days - Replacement Or Refund:
    We offer a 30-day money back guarantee on manufacturing defects only. Please provide any proof available. Although defects are extremely rare, if you have video or pics of your item, we'll replace it free of charge or refund your purchase price. You don't need to send it back.
  3. Size (Apparel Only):
    If you did not receive the size you ordered, and you show us evidence of that fact, we'll exchange it free of charge. Here too, images or video would be useful. You do not need to send it back.
  4. Other cases:
    We offer a 30-day return window for any other reason on a case by case basis. Send an email about your dissatisfaction so we can make it right to support@outdoorinspirationz.com

QUALITY GUARANTEED!

Contact us if you have anuy issues and we'll do our best to make it right.

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